FAQ
Q: Are Bond Builders card games suitable for all age groups?
A: While each of our games is crafted with a specific user in mind, we strive to ensure they are accessible and enjoyable for a wide range of age groups. We advise checking the recommended age on each game's packaging or product description for the best experience.
Q: Can I return or exchange my Bond Builders game if I'm not satisfied?
A: We stand behind the quality of our products, but if for any reason you are not satisfied, we accept returns and exchanges under certain conditions. For a full refund, the game must be returned in its original shipping packaging and the cards must remain unopened and unwrapped. Please refer to our return policy for more details.
Q: Are Bond Builders deck cards available in any other languages besides English?
A: As of now, our deck cards are only available in English. We understand the need for more language options and we appreciate your interest. We're always looking to expand and improve, so we may consider offering our games in additional languages in the future. Keep an eye on our updates for any such announcements.
Q: How long does shipping take?
A: If you choose economy shipping, you can expect your order to arrive within 5 to 8 business days. For those opting for standard shipping, the delivery time is typically 3 to 4 business days. Please note that fulfillment can take up to 48 hours before your order is dispatched.
Q: Can Bond Builders help make my purchase a gift?
A: Absolutely! We understand the joy of gifting and we're more than happy to assist. During checkout, please include a note specifying that your purchase is a gift. Add the recipient's name, your personal message, and any specific add-ons you would like for the packaging. Our aim is to make every gift feel special. For any additional requests or questions, feel free to contact us at info@bond-builders.com. We're always here to help you make your gifting experience extraordinary.
Q: Who is responsible for return shipping costs?
A: The customer is responsible for covering all return shipping costs. We recommend using a traceable shipping service or purchasing shipping insurance to ensure we receive your returned item.
Q: Where should I return my package?
A: Please send your returns to 1042 Maple Ave. Po BOX 135, Lisle 60532, Illinois. Remember to include your order details inside the package so we can process your return as quickly as possible.
Q: What is included in my package?
A: Alongside your purchased item, each package includes a heartfelt thank you card from us at Bond Builders. We also add any special ongoing promotions to your package as our way of showing appreciation for your business.
Q: How do I know how to play the games?
A: Our games are designed for versatility, adapting seamlessly to your playing preferences. Depending on your fellow players, the game style can be customized to enhance your experience. Detailed game rules and styles are readily available on our website. Furthermore, for more in-depth strategies and tips, we include a comprehensive game guide free of charge in every shipping box. Enjoy the full experience without any additional fees.